Privacy Policy B4Bet Malaysia

This Privacy Policy is published by B4Bet Malaysia ("we", "Platform") and applies to all users who access or use our services, including the website and mobile app. This document clearly explains how we collect, use, store, protect, and in certain circumstances, share your personal information.

B4Bet Malaysia operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards for personal data management. We take seriously the trust placed in us by every member when they share their personal information.

B4Bet Malaysia collects several categories of personal information to enable us to provide a safe, seamless, and quality service to every member. Below is a summary of the data we collect:

Your personal data is collected through several different channels throughout your interactions with the b4bet malaysia platform. We ensure every data collection process is carried out transparently and only for the stated purposes.

• Account Registration: Information you provide when completing the online registration form.
• KYC Verification: Identity documents and proof of address uploaded for verification purposes.
• Financial Transactions: Payment information collected during deposits and withdrawals.
• Platform Usage: Data generated automatically when you use our website or mobile app.
• Customer Support: Information you share when interacting with our support team via Live Chat or email.
• Cookies and Similar Technologies: Data collected through cookies, tracking pixels, and standard website tracking technologies.

B4Bet Malaysia uses members' personal data solely for legitimate purposes related to platform operations and improving user experience. We do not use your data for purposes other than those stated below without obtaining your consent first.

• To process new account registrations and verify member identities through standard KYC procedures.
• To securely and accurately process deposits, withdrawals, and all financial transactions.
• To provide responsive and effective customer support services.
• To send account-related notifications, promotions, and platform updates you have consented to receive.
• To prevent fraud, money laundering, and any illegal activity that may occur through the platform.
• To comply with legal obligations and applicable regulatory requirements.
• To analyze usage patterns and improve platform design and the member experience.
• To manage the Responsible Gaming program and identify members who may need support.

B4Bet Malaysia does not sell, rent, or trade members' personal data to any third party for commercial purposes. However, there are limited circumstances where we need to share certain information with trusted parties to enable us to operate effectively and comply with the law.

• Payment Providers: Transaction information required to process deposits and withdrawals is shared with licensed payment gateway providers.
• KYC Verification Provider: Identity data is shared with recognized third-party verification services for identity verification purposes.
• Legal Authority: Under circumstances required by law or court order, we will disclose the necessary information to the relevant authorities.
• Technology Service Provider: Server hosting, cybersecurity, and technical infrastructure providers that help us operate the platform.

B4Bet Malaysia continuously invests in the latest cybersecurity infrastructure to ensure members' personal data is always protected against unauthorized access, loss, or damage. Data security is not an afterthought for us — it is the foundation of everything we build.

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is protected with military-grade encryption.
• Encrypted Data Storage: Sensitive data stored in our databases is encrypted using the latest encryption algorithms.
• Strict Access Control: Only authorized personnel with a legitimate business need may access members' personal data.
• Two-Factor Authentication (2FA): Our internal systems use multi-factor authentication to prevent unauthorised access.
• 24/7 Monitoring: Our security team continuously monitors systems to detect and respond to any threats.
• Regular Security Audits: Penetration testing and security audits are conducted regularly by independent security experts.

B4Bet Malaysia uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize the content you see. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as Login session authentication and security. Cannot be disabled.
• Performance Cookies: To collect information on how you use the website and help us improve the platform.
• Functional Cookies: To remember your preferences, such as language and display settings, for a smoother experience.
• Analytics Cookies: To help us understand traffic patterns and user behavior in aggregate, anonymized form.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, please refer to your browser's help guide.

As a b4bet malaysia member, you have certain rights over your personal data under applicable data protection laws. We are committed to respecting and facilitating the exercise of these rights.

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete data.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data.
• Right to Restrict Processing: You may request that we restrict how we process your data under certain circumstances.
• Right to Object: You may object to the processing of your data for specific purposes such as direct marketing.
• Right to Portability: You may request that we transfer your data in a machine-readable format.

B4Bet Malaysia retains members' personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. Once data is no longer needed, it will be securely deleted or anonymized.

• Active Account Data: Retained for as long as your account is active and for a set period after account closure.
• Transaction Records: Retained for a minimum of seven years to comply with financial and audit regulatory requirements.
• KYC Records: Retained for the period specified by regulatory requirements, typically five years after the end of the business relationship.
• Communication Logs: Support chat records and emails are retained for three years for dispute resolution purposes.

The b4bet malaysia platform may contain links or integrations with third-party services such as game providers, payment gateways, and verification providers. This Privacy Policy applies only to b4bet malaysia and does not cover the privacy practices of any third party.

We encourage you to read the privacy policy of every third-party service you use. b4bet malaysia is not responsible for the privacy practices or content of third-party platforms, even if accessed through our platform.

B4Bet Malaysia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this page indicates when the last amendment was made.

For significant amendments, we will endeavour to notify members via in-platform notifications or email. Continued use of the b4bet malaysia platform after amendments are published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through any of the following channels. Our team will respond in a timely manner.

• Privacy Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the chat icon on our platform
• Response Time: Privacy-related requests will be responded to within 30 calendar days